Shipping rates
| Delivery to | Tracked shipping |
|---|---|
| Australia | A$25 per order |
| New Zealand | NZ$60 per order |
Checkout shows your exact shipping cost before you pay. We do not deliver outside Australia and New Zealand.
When your order ships
PG SICA discs are made to order for your car. Your order usually ships 3 to 5 weeks after your payment. We email you when it ships.
Lead times are estimates. If your order will be more than 4 weeks later than the estimate, we tell you, and you can cancel it for a full refund.
Tracking
When your order ships, we email you the tracking details.
If your tracking has not moved for 5 working days, email info@pgsicabrakes.com and we will chase the carrier.
Delivery times
Delivery times come from the carrier and are estimates, not guarantees. Remote and rural areas take longer. Discs are heavy parcels and may need a signature on delivery.
New Zealand: GST, duty and clearance
New Zealand prices do not include Australian GST. New Zealand Customs may charge GST, duty and clearance fees on imported goods, depending on the value of your order. The courier usually collects these from you before delivery. They are set by New Zealand, and you pay them.
If a parcel is refused or sent back because these charges were not paid, we refund the items once they are back with us, less the shipping both ways and any charges we cannot recover.
Shipping Protection
At checkout you can add optional Shipping Protection, provided by Xcotton under Xcotton’s own terms. Cover includes loss in transit, theft after confirmed delivery, damage in transit, courier misdelivery (excluding errors caused by you), and delay. Delayed delivery compensation is USD 5 per order. Xcotton emails your protection details after you purchase it and handles the claims process directly. Our Shipping Protection guide explains how to claim through Xcotton’s Claims Center or the link in its confirmation email. All claims must be reported within 90 days from the shipment date.
Without it, you keep your rights under consumer law. If your parcel is lost or arrives damaged, email info@pgsicabrakes.com.
Address errors
Please check your delivery address before you pay. If you spot a mistake, email info@pgsicabrakes.com straight away. We can change the address until the order ships.
If a parcel comes back to us because the address was wrong or incomplete, or it was not collected, we send it again once you pay the new shipping cost, or refund the items less the shipping both ways.