Cancelling an order
Email info@pgsicabrakes.com with your order number within 24 hours of placing the order. We cancel it and refund everything you paid, including shipping and Shipping Protection.
After 24 hours your order is in production and the discs are being made for your car, so it can no longer be cancelled for a change of mind.
If your order will ship more than 4 weeks later than the estimate we gave you, you can cancel it for a full refund at any time before it ships.
Change of mind
We do not accept returns for a change of mind, including ordering the wrong size or a car the discs do not suit, buying elsewhere, or no longer needing them. Please check the fit before you order, or ask us to check it for you.
Consumer law does not require a refund for a change of mind. Your rights for faulty, wrong or damaged items below are not affected.
If we agree to an exception in writing, the discs must be unused, unfitted and in their original packaging, you pay the shipping both ways, and we may deduct a restocking fee of up to 20% that we tell you before you send them.
Faulty discs
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If a disc is faulty, email info@pgsicabrakes.com with your order number, photos and what happened. For a major failure, you choose a refund or a replacement. For a failure that is not major, we can choose to repair or replace the disc, or refund you. We pay the reasonable cost of returning faulty items. If you live in New Zealand, you also keep your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 when you buy as a consumer.
Our Warranty explains what counts as a defect and how to claim.
Wrong, damaged or missing items
- We sent something other than what you ordered (a different SKU, size or kit): tell us as soon as you can, and do not fit it. We pay the return shipping and send the right item, or refund you.
- Damaged in transit or something missing: tell us within 7 days of delivery, with photos of the box and the parts, and keep the packaging. This helps us claim from the carrier. It does not limit your rights.
- If you added Shipping Protection, you can also claim with Xcotton for a parcel lost or damaged in transit, or stolen after confirmed delivery. Our Shipping Protection guide explains how to claim through Xcotton’s Claims Center or the link in its confirmation email. All claims must be reported within 90 days from the shipment date.
- We confirmed the fit in writing and the discs do not fit as we said: tell us before you fit them. We pay the return shipping and exchange them, or refund you.
How a return works
- Email info@pgsicabrakes.com with your order number, the items, the reason and photos.
- We reply with a return number and the address to send it to. Please do not send anything before that.
- Pack the discs in their original box, write the return number on the parcel, and send them tracked.
- We check the return when it arrives and email you.
Approved refunds are made to your original payment method within 10 working days of receiving and checking the return. Your bank may take a few more days to show it.
Refunds are made in the currency you paid. We are not responsible for exchange-rate differences or fees charged by your bank, or for New Zealand duty or GST paid at import.
Shipping Protection fee
If you cancel before your order ships, we refund the Shipping Protection fee. Once your order has shipped, the cover has started, so the fee is not refunded. See our Shipping Protection FAQs.